1. Registration

1.1. To make an order, the customer needs to be registered. When placing the first order:  
a) the customer needs to register into Extrapets customer file and give required information.  (Name, address, e-mail and information of delivered orders.)
b) The customer allows Extrapet to register above information to its customer file. Extrapets customer information is confidential and is not given to external partners.
1.2. The customer needs to be careful while making orders from Extrapets web trade.

2. The validity of an order

2.1. Extrapet and customer can conmmunicate by e-mail, by mail or by phone. The customer commits to keep an eye on his/her e-mail to notice the incoming order confirmation.
2.2. The firm sales contract will come into force when Extrapet has sent an order confirmation.
2.3. The customer is allowed to cancel the full order or parts of it before delivery. The cancellation can be made by e-mail, mail or phone. The delivery has taken place when the customer has received at least a part of the delivery, or has received the notice that the goods are ready to collect from the post office.
2.4. After customer has made an order, Extrapet can not change the conditions of agreement.

3. Prices

3.1. All prices do include VAT 22%. The current prices are shown at Extrapets web trade. The current price is shown in euros (EUR).

4. Delivery

4.1. The delivery time for goods is 2-4 weeks. The delivery time is confirmed by an order confirmation.
4.2. If the customer definitely needs to get the product by a certain date, this must be clearly communicated to Extrapet for in advance (for example when placing an order). Extrapet is doing its best to meet reasonable expectations regarding to delivery date.   
4.3. If the customer is ordering products with different delivery times, the full order will be delivered according to the longest one.
4.4. All deliveries will be made through Suomen Posti, unless something else has not agreed between the customer and Extrapet.

5. Terms of Payment

5.1. The advance payment as a bank transfer is required. When the payment transfer has arrived to Extrapets bank account, the delivery will be sent immediately. The total amount to pay is shown in the order confirmation Extrapet has sent.

6. Returnings

6.1. The customer is allowed to return unused goods within 14 days from receiving them, excluding the receiving day. The product and its package have to be in the same condition than it was when the customer received.
6.2. The customer has to advise Extrapet BEFORE returning by e-mail, info@extrapet.com to get the further instructions. When Extrapet has received the product, the price of the product (excluding the postage) will be returned promptly.

7. Transport damages

7.1. Sometimes the cases might damage during the transport despite the careful packaging.  For that reason it would be highly recommended to check the status of the package at the post office while collecting the package. If the package is damaged during the transport (and also the goods inside the package are damaged) make a damage report at the post office immediately. Then contact our customer service to arrange a delivery of new product.

8. Claim

8.1. If the customer receives a wrong product of the product is damaged etc. the customer has to inform Extrapet about this within a reasonable time by e-mail info@extrapet.com. The faulty delivery can be returned without postage according to Extrapets instructions (art. 6). The claim/advise by e-mail has to be made BEFORE returning. When Extrapet has received the product, the price of the product (including the postage) will be returned promptly.

9. Force majeure

9.1. Extrapet is not responsible if the delivery is delayed or can not be made because of factors Extrapet has no influence. This kind of factors are war, catastrophe, export- or import bans, decisions of authorities, strike or other factors which  averts Extrapets activities.

10. Disagreements

10.1. Disagreements caused by this trade agreement are solved according to Finnish law.